COVID-19 Update: March 26, 2020
The safety and wellbeing of our guests is a top priority for Riviera.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as yourself.
Inspired by Riviera’s purpose – we care for people so they can be their best – and in response to the dynamic coronavirus (COVID-19) situation, we would like to share actions Riviera is taking to allow for more flexibility regarding your upcoming travel.
Waiving Change and Cancellation Fees
Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
Existing reservations for upcoming travel between March 26 and April 30, 2020:
All existing reservations made before March 20, 2020 that are for arrivals between March 26 and April 30, 2020 cannot be changed or cancelled. This includes Advance Purchase Rate reservations.
New reservations for any future travel:
Any reservation you make between March 20, 2020, and April 30, 2020 – for any future arrival date – cannot be changed or cancelled. This includes Advance Purchase Rate reservations.
Existing Advance Purchase Rate non-refundable reservations for travel through April 30, 2020:
As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Riviera on or before March 10, 2020 for arrivals after April 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still cancel, would be refunded 50% of the payment made.
For full details and to make arrangements, please call the hotel directly (if booked with hotel directly or on hotel website).
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Confident in our care
Providing safe and clean environments for our guests and colleagues is always a top priority for Riviera hotels globally – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Riviera hotels, knowing you’ll experience the quality you expect from the Riviera brand.
The below precautionary and response measures are helping us continue to provide a safe and clean environment:
- Comprehensive COVID-19 guidance is in place at Riviera hotels detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues
- Cross-functional, response teams, including infectious diseases and occupational health experts, provide guidance to our hotels and help address specific needs and situations when needed
We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO) and local authorities.